Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. No, for the first release, the app will only be an iPhone app. Once tickets are added to Passbook, simply open the Apple Passbook app. All tickets purchased through Ticketek will be mobile or PDF, meaning you can easily access your tickets on your phone via your ticket account or ticket agent app, add them straight to your phone's ticket wallet and share them with your friends and family using the 'Ticket Forward' function. endobj No, we cannot refund the additional charge for the Refundable tickets. You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. Can I request a refund if I change my mind about attending the event? Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. The email account that the message has been sent to is closed. Some events may have a Family ticket which includes 1 Adult and 1 Junior. Make sure the backlight on your phone is set nice and bright. When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases. How do I find out the expiry date of my Ticketek Gift Voucher? If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. Many businesses act as Ticketek Agencies throughout the country. Tap the trash can at the top right of the event pass to shred the event pass. You must allow adequate time for collection or delivery of tickets. What are the different types of Ticketek Gift Vouchers? Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? 2 0 obj No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. How do I purchase a Ticketek Gift Voucher? For more detailed instructions on reserving a seat, please see our help page here. If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. I've sent an invitation but some or all of my friends did not receive their emails. What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). How do I update my credit or debit card details once they have been saved? Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). If you have an issue with tickets purchased through an unofficial agency please return to the point . Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. What will happen if the barcode is sent to a non-smartphone? What if I enter my Voucher ID incorrectly online? My AFL Membership card has not yet arrived, what should I do? Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. Please note that there will be large wait times on the phone when dining tickets go on sale. Restricted view refers to seats that have restricted viewing of the stage or event. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. How do I access Accessible seating tickets? For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 Why does the app ask to use your current location the first time it's opened? Discover New Events. Your confirmation email will include all of your delivery details, plus your customer information. You can find your barcode number on the back of your member card or on the homepage of your AFL Membership online Account Manager. This will display a preview of the event pass with all ticket information needed to attend the event and the option to Add to Passbook. Please comply with any stated ticket limit for this event. We also regularly monitor our ticketing system for suspicious transactions. Ticketek Gift Vouchers are valid for 18 months from their date of purchase. Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. You will be able to update your credit or debit card details during a purchase transaction by entering new card details and leaving the check box checked to save the newly entered credit or debit card details. Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method, Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Find out more about. Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. Proof of purchase may be required for any refund or exchange. After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. The email may have been filtered by a spam filter. The original expiry date still applies to any balance remaining on your voucher. When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. What does General Admission (GA) mean? Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. Who is entitled to a concession or child ticket? 4. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. If you purchased online or through our call centre please contact Customer Service for further assistance. The MCG does apply an additional transaction fee. When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. The website only allows one invitee from a group to purchase at a time. No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. If you purchased more than one ticket, make sure you print out and bring along each separate ezyTicket PDF to the event. This refers to the various levels of ticket types on offer; e.g. We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. Full Ticketek Refundable terms and conditions of sale can be viewed here. Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. How do I save my credit or debit card details? If there is no connectivity at the venue, can Passbook tickets still be accessed? However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. What happens if I forget my phone or my battery dies at the venue? Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information. Members can alternatively reserve a seat in the pre-determined on-sale period for each game. Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. Can I delete the details of my saved credit or debit card? If you do not receive your club of support pack please contact the club directly. This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. If an event is cancelled or postponed you will need to contact Ticketek for a refund. Simply open your mobile ticket as usual from the SMS you receive from Ticketek. Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats.

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