This is Thors final offer as it has been stated multiple times. Thor Industries Owner's Forum - This forum exclusively contains discussions related to Thor products including Crossroads, Cruiser RV, DRV, Dutchmen, Heartland RV, Highland Ridge, K-Z, Livin' Lite, Searched for help on the forum and replaced fuse in the rear radio and its working but not getting power to the dash radio any ideas? Nobody will build them better. : Stock Number {stockNumber} {priceLabel} {msrp}{salePriceLabel} {saleprice}, 1300 E. Santo Antonio Drive Colton, CA 92324, Sales (909) 413-6689Service (909) 413-6690, Sales (562) 474-6829Service (562) 455-4114, Sales (909) 413-6696Service (909) 413-6697, Sales (951) 386-0319Service (951) 386-0364. Mechanic's Assistant: Are you fixing your Chassis yourself? This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. The slide ran very slow, it always seems too. You must log in or register to reply here. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more!Step inside and find a 68" jackknife sofa to the right of the entry door. Rates and amount financed are determined by credit history. In addition, **** and ****** refused to allow me to speak to someone with higher authority or a supervisor. We are tired and have had enough. After purchasing the RV, and driving down the road 100 miles, we found the roof started bubbling and alligatoring. How can ****************** relay information, determine issues and ask questions on why we can and why we cannot do this to give to **********, ******* *****, etc.??? Now we have two new bids one for $4,500.00 from a subcontractor. ****************** is acquiring unnecessary cost from the time being spent on this issue, moving a vehicle from one location to another and now the possibility of having to take it to another **** dealer to do what should have been done day one!Is this the type of service and respect as a customer that ****************** can expect every time in the futurehe has to place a telephone call to Thor on questions or warranty issues on a very high price product that ****************** made the decision to purchase from Thor through ******* *****? I will say again this coach cost us 100's of thousands of dollars. Listed 15 hours ago in Camp Verde, AZ. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. If he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. To respond to their "normal" claim I've had four different trusted independent repair people look at it, all of which tell me the roof should be replaced wherein soft spots are being created potentially due to moisture. We took it into the dealer immediately, and they found another issue with the window, and possible water intrusion. We have been diligently working non-stop to get the flooring and heating breech issues resolved. THOR #2187. Please select a year to search for available owners manuals. 3 burner stove, microwave, mid size fridge/freezer, 2 tv's, AC/heat, satellite radio, backup camera, can sleep 6, primary bedroom with queen bed, kitchen dinette turns into a bed, bed above the cab. . I feel certain that once someone with authority has taken the time to review everything, they will see that this is NOT a new case, but an ONGOING case. CUSTOMERS SHOULD NOT BE INVOLVED IN ANY FINGER POINTING BETWEEN TO COMPANYS WHO MAKE A JOINT PROJECT!!! It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. . Wondering if the converter is shot. We have sent the invoice for labor charges to ****. We have endured a long and arduous journey. Step inside and find a 68" jackknife sofa to the right of the entry door. Largest Family-Owned RV Dealer In The Nation. All standard features and specifications are subject to change. We have spent countless dollars and hours as well as travel time in dealing with this. Want to make us an offer on the {product}? * This post was edited 03/23/19 02:00pm by bobndot * Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. ****** was not being truthful. The only two fuse I found for radio was one in the Ford block marked radio, which was good. We have documented the roof concerns in case it does happen to be a concern. All of this back and forth is not fair to us, the consumer. **** has already sent the flooring. from Thor Motor Coach. We purchased a new 2019 *********************** **** Motor Coach in May 2019. 33 complaints closed in the last 12 months. Mr. ******** needs to arrange pick up with the **** dealership. This is a $200,000 brand new RV that we are paying monthly on but have barley used because Thor keeps denying the warranty claims. Thor Motor Coach's stands behind it's previous response, copied below. My question: Is there a definitive reason why the driver's (chassis) radio is not mounted/wired in a standard fashion? See you down the, powered by Interact RV Dealer Website Design, 15' Power Two Stage Armless w/Integrated LED Lighting, Mercedes-Benz Sprinter - 3.0L V6 188HP 325 lb-ft Torque, Mercedes-Benz safety package includes: Active Braking Assist, Attention assist, Active lane keeping assist, Wet wiper system, Distance Regulator Distronic Plus, Electric Stabilizing System (Standard 24FB, 24TT; Optional 24RW), Automatic Leveling Jacks with Touchpad Controls IPO Electric Rear Jacks (Optional 24FB, 24TT; N/A 24RW), Automatic Leveling Jacks with Touchpad Controls (Optional 24RW; N/A 24FB, 24TT), Welded Tubular Aluminum Roof and Sidewall Cage Construction, Vacu-Bond Laminated Roof, Walls and Floors with Foam Insulation, Fiberglass Front Cap with Skylight and Interior Power Shade, Full-Body Paint Package with Gel Coated Sidewalls, Invisible Front Paint Protection, Two Stage Armless Power Patio Awning with Integrated LED Lighting in Awning Arms, Mercedes-Benz 10.25 in. On 12-11-20 we took the coach to different dealerships, finally ending up at ****************************. Class Cs with the beloved luxuries of Mercedes-Benz. Has someone intentionally or accidentally deleted these hundreds of pages of ongoing correspondence from our file? Message. Please contact us at 888-436-7578 for availability as our inventory changes rapidly. Thor is offering to repair by patching roof. Discover the necessary items to make this an unforgettable adventure! It seems each Thor MC plant wires the radios differently. Apparently, they couldn't come to an agreement with ****. We have taken our coach to *************** in ***********, ** to have the work completed by a certified tech. UPDATE FROM ******* ***** (Thursday, November 16th, 3:15pm) - AUTHORIZED THOR WARRANTY AND PLACE OF PURCHASE OF THE VEHICLE: ********************** vehicle was taken from *******, ** on Tuesday, November 8th to ******* ***** of ******* in ****, ** on Wednesday, November 9th. 3. Not a fuse, not a wire. Save your favorite RVs as you browse. State: Arkansas. Have tried all suggestions prior to posting except for the GFI, So if thats the case it woul eliminate any fuse in the Ford block? That's ok in your Bounder because Fleetwood coaches charge the chassis battery from shore power. On a Challenger pull off the top of the dash over the radio and instrument panel and you will have access to the radio, harness, in line fuse and camera switch box. He was so laid-back and his knowledge was extensive on the motorhome. Thank you. I lived on a boat many years ago so I understand the perils of 12v living in a movable environment (it seems harsher though). I purchased unit as it comes from manufacturer with a seamless roof. Wheel sensors for air pressure not working. To Whom it may ******************************* face="Verdana">On December ***************************** from Thor Motor Coach reached out to me by phone. Onan RV QG 4000 Gas Generator; Winegard ConnecT 2.0 WiFi/4G . The only fuse location I'm aware of that's radio related should be the one on the driver's side floor, which I'm sure you've checked. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Jumping through hoops. UNABLE TO GET AHOLD OF ANYONE AT THOR THAT COULD CARE A BIT!!! Message. **** had no issues resolving many of the other problems with our coach. Manufacturer-provided pictures, specifications and features may be used as needed. Of course, at our expense. Across from the sofa is a booth dinette. Make Offer. **** had the capability to immediately repair TODAY with all ************* and staff to resolve issue but **** wants me as a customer to relocated the vehicle 108 miles to another dealer to repair at a lower cost. And one, Don't Miss Paradise Oaks RV Resort In Florida. Look in house battery compartment. The SERVICE ENGINE SOON issue as fuel emissions problem was identified on Wednesday, October 12th, and today (November 17th), we are not any closer to resolving the issue and getting the vehicle back in service??? Note that complaint text that is displayed might not represent all complaints filed with BBB. Thor Motorcoach Logo linking to Home Page. We were told at the time of the purchase that the dealer noticed items that had to be covered underneath the warranty that required replacement. A Thor representative will be contacting you shortly to review your pictures and come up with an amicable solution. Fast forward to now November of 22' and bubble has grown in size, both sides of roof that meet sides of coach have come up whole length of coach, yet again have taken to selling dealer now to be told this is normal and "now out of warranty". As of today, the coach has only ***** miles on the coach. 40 gallon fresh water tank. Thor motorcoach was going to contact ******* to get pictures and, a quote for the repairs and then they were going to call us back so we. Brand: Thor Motor Coach. No. They found mold under the floor covering. Used 2020 Thor Motor Coach Four Winds 22E, Class C For Sale in Salem, New Hampshire Pop RVs 303020 Description: - View this and other quality Class C at RVT.com Online Classifieds trader. We are so very happy with the coach we purchased! I had leaking from the air conditioner 2 days after buying the motorhome and my first rain storm. The Delano Sprinter also includes many interior comforts, like the easy-to-clean residential vinyl flooring, the high-gloss Euro-style cabinetry, and the Leatherette furniture! Multiple emails say **** approved the work to be done, only to reject their labor charges in the end. can discuss the resolution. We purchased an expensive coach manufactured by Thor Motor *** with MANY issues and defects. If we miss you on the call, please call ************ and ask for a rep to assist in setting up with a **** case #. Our 2019 ************ Motor Coach seats have started to completely disintegrate. **** accepted the bid and said that if the contractor needed to submit additional charges, he would accept that. ****************** ************ TO REACH OUT TO THOR FOR RESOLUTIONS IS THROUGH A COMPLAINT ON A BBB WEBSITE BECAUSE HIS PHONE NUMBER IS BEING TRACKED AND CAN ONLY GO TO **** AT THOR, REFUSING TO ALLOW ****************** TO TALK TO ANYONE ELSE AND NOW ****'S ACTION MAY BE INCORRECT! I have a decent amount of mechanical and electronic knowledge and don't mind tearing into something to fix it correctly. Motorhomes that are built using an automotive van featuring a functional kitchen, bedroom, and living space; also referred to as camper vans. BBB Business Profiles generally cover a three-year reporting period. Mr. and ***************, the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. Business Profile Thor Motor Coach Camper Manufacturer Contact Information PO Box 1486 Elkhart, IN 46515-9552 Visit Website (877) 855-2867 Customer Complaints 68 complaints closed in last 3 years. Why should we have to pay a single ***** more to pay for defects that were reported to **** when the coach was new. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Thor fave me a warranty center but they were unwilling to service my van ************************************* ** said they had thier own customers to service and since I didnt purchase from them to go someplace else. Choose from over 120 floor plans uniquely designed for every camper's lifestyle - from the weekender to the full-time RV family. We had the privilege to work with Joe A. the Internet Manager. Brands that do not do that should switch the power to house batteries to avoid killing the chassis battery by playing the radio all day. In reviewing my hundreds of emails regarding these issues I was particularly surprised by an email from ********************************* apologizing and stating that the only emails he had been provided were from ***************** in 2020 and the email referencing the $1,000. The other is a inline fuse, wired off the use,store relay battery lug. A representative has been notified and will be with you shortly. At that time, it started making a screeching sound like a prop from an airplane rubbing against a wooden wall. **** delivered the flooring to ******* ***** on 6-11-2021, only to have their labor charges rejected by ****. It is NOT THE PRODUCT but the PEOPLE who are not making correct choices when interacting with customers and the handing of service for this vehicle, as we continue to watch and wait, watch and wait . Someone on the Thor forum had the same issue and had to reset the radio by pulling it out of the dash, unplugging the power connector at the rear of the radio and that reset it to enable it to work. Payments are with approved credit. We now have two new estimates, both have been rejected by *************************** and *********************************. This is Thors final offer as it has been stated multiple times. ****************** was thankful that someone from Thor Motor Coach reached out. Then I tried the GFI in my 29m bathroom. "I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. These issues are ongoing, not new. All Advertised Prices Expire daily at Midnight. Thor Motorcoach Logo linking to Home Page. This is leading me down a path of no confidence in THOR, as well as potentially never doing business with them again, it's simply bad business and I would also hope to educate any of their potential customers on what their ownership experience with **** will be like after a six figure purchase. State: Texas. How can that be so, when this is all from the original claim that was reported to **** when the coach was new and under warranty? We have a leak in the back window of 2018 Thor Axis 24.1. THOR AXXERA RADIO.not working??? There authorized service center is telling me not to get roof patch but replaced. Another for $6,500.00 from *************** in ***********, **. This shouldn't be happening. It is the original claim. Thor Motor Coach's diverse product lineup includes many of the world's most recognized Class A, Class C and Camper Van brands. Rates and amount financed are determined by credit history. All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. Thor Motor Coach knows full well that their $2,000.00 "good faith" offer will in no way cover the labor charges to have the flooring replaced and the heating breech repaired. TV in the bedroom and living room and in one it has space provided in the dining/Kitchen area for another TV. This is NOT a new claim. Need advise, had a shop replace house battery and repair inverter. The dealers in my area state that they dont even know what a ********* is and dont work on them. I am rejecting this response because:This is the same response I received earlier. Non-smoking and pet-free. ****** informed me that Id have to get an estimate for each of the defect items. Thurmont, MD. ********* in **** had the coach for six weeks only to decide in the end not to do the job. It is our understanding that ********************************* has been in communication and has notified you we stand behind our previous offer, see below. WHO IS RIGHT? Of course, ********************************* also says that they will take the $2,000.00 "goodwill offer" made off the final bill. We are currently waiting on pictures and an estimate from the service center to determine how to proceed. Our motorhome has been in the shop at la mesa for 71/2 months. Save your favorite RVs as you browse. They said they would me someone to service the vehicle. Subject Line: 2020 ************ **** VIN ***************** To Whom It May ********** are writing today to ask Thor Motorcoach (TMC) for their help and support on honoring a request for out of warranty support. Across from the bed there is even a place for an optional 32" LED TV. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. What have you tried so far? We can't thank all the employees of General RV enough for making this experience so unforgettable. waiting for the repair shop to let them know what the bill is I didnt know then well proceed, We are waiting for a call from Thor motor Coach coach we received an, email on 11 **** I guess I said the complaint was resolved but it was, not. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Onan onboard generator. is not responsible for any misprints, typos, or errors found in our website pages. Select the desired vehicle below to view all the recalls for that particular make & model. See dealer for details. It was more than we were planning, We were looking into a travel trailer (RV) that is and Christopher was wonderful, He took us around and show us some of the most beautiful RVs Ive ever seen. What's The Best Cordless Vacuum For RVers? They were the same service centers that said they dont have time for anybody except their original customers and to take it back to the dealer that I purchased it at. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. Fill out this quote form and we'll get back with you as soon as possible. Each journey you take with a Palazzo Class A diesel motorhome by Thor Motor Coach is made smooth thanks to the Air-Ride suspension, the Sachs shock absorbers, and the Atlas foundation. 2019. Then click on the manual name to download. 2 tables that convert into beds. Is there a video or "How To" instruction on removing window, fixing problem and replacing same? in fuel costs), then **** will kindly deduct the $2,000. Both radios are powered from a 15 amp fuse located in the power center under the bed. Junior Member. You'll find a large closet that can be used for clothes, food, or miscellaneous camp gear, plus there are overhead compartments for even more storage. I am rejecting this response because:Truth in the matter is its not my dealership its yours, the represent your brand and how there is policies and procedures in place to properly represent a warranty claim on a vital item such as the roof is beyond me. Submitting a response indicates a willingness to work with customers to make things right. He considered this an open case. Call 248-662-9910 or fill out the contact form to learn more. I think at one point we were just trying to stump him and we couldnt, (Is there anything else we should consider when evaluating the best value for your RV?). Read More: https://thormotorcoach.com/legal/ For a better experience, please enable JavaScript in your browser before proceeding. Please send them into the rep you have been working with, or we can reach out to the dealership your coach is at, to obtain photos noting the concern. My husband was ill and could not drive the coach to *******. Please see us for a complete list of features and available options! ****************** HAS DONE EVERYTHING IN HIS POWER TO GET ANSWERS AND DONE EXACTLY WHAT **** AT **** HAS ADVISED HIM TO DO AND NOW FINGER POINTING AGAIN! Owners Manuals - Thor Motor Coach Owners Manuals Please select a year to search for available owners manuals. At the time ****************** received the call from **** at Thor, unknown to ****, ****************** was already in route to ******* to pick up the vehicle.The actions and attitudes of **** contacts **** and ****** are unacceptable on the handling of ****************** first time call with a new vehicle needing mechanical service, creating a hostile environment, because **** was right, ****************** is wrong, **** would be in charge of dealing with what needs to be done, not ******************, and **** was the mechanic and ****************** was not. The 10 Best Spring Break Destinations For RVers, What You Should Know About RV Towing Insurance, 4 Embarrassing Things We Did As New RVers. The roof is made to expand and contract with the elements.If there are pictures showing a concern, we would be more than welcome to review those pictures. **** advised that I could not talk to a supervisor, there was nothing I needed to talk to a supervisor about and he was dealing with giving me the best Thor customer service. You haven't indicated the make, model and year of your coach so this may or may not apply to your situation. Thor Motor Coach Fuses and Breakers Reset and Replacement - YouTube 0:00 / 4:41 Intro Thor Motor Coach Fuses and Breakers Reset and Replacement Thor Motor Coach 51.3K. A representative has been notified and will be with you shortly. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. The locations they give are invalid, 2022 Thor Freedom Elite 23HFVin #*****************, Purchase date 08/20/2022 **********************. ************************* (Thor Motor Coach CSR) worked with us thru March of 2022 trying to get these issues resolved. Generator in photo not included. I have looked and checked all connections and fuses I can find. Plus tax, title and license. She agreed to wait till it is safe to drive the coach to get the estimates. This allows the radio to run with the ignition key off. Like most: We went on our first trip this past weekend. Why not the flooring costs? We have only Put 2400 miles on since we bought it. We need this rv fixed asap. 2022 Thor Freedom Elite 24HE. All features, components, appliances, materials, instructions, and guidance depicted and/or described in the videos and documentation are as accurate as possible at the time of creation and initially published but may not be accurate as a result of your motorhome having been assembled on a date after the video or document was produced and initially published. You will find it so easy to maneuver the road with the Mercedes-Benz Safety Package that includes features such as active braking assist and distance regulator distronic plus that will help keep a safe distance from vehicles in front of you. We have a water leak and it has caused extensive damage. All warranty info is typically reserved for new units and is subject to specific terms and conditions. Thor Motor Coach. This just sends them a link to it so they can take a look. We bought it new in 2018. Here are some of the most common reasons why your RV generator won't start: Low Oil Level Battery Issues Lack of Fuel in RV Old Fuel A part is broken and needs to be replaced The generator is old and worn out Reviewing your recordings of the phone calls will confirm how their lack of taking time to answer many questions of ********************** as a first time contact to **** with new vehicle issues, created a hostile and unproductive communication. Stock #46257. We are asking that someone in ***************** or perhaps in ****'s **************** review our entire case. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. You may also call **** at ************ for them to better assist you in finding service. **ce the coach was leveled and the slide outs were extended this is when we noticed items not functioning / cosmetics (Workmanship Issues) to include:Wallpaper coming down in several areas ******* Room oDining Room oDriver Side Wall oMaster Bedroom Door support separating hallway from bedroom coming down from the ceiling Gauges on *********** not functioning Light on left side Instrument Panel not working Microwave oWe utilized the microwave on Day 1 and it worked with no issues. Fill out this offer form and we'll get back with you as soon as possible. It has generator in it but does not work. Attached 75 watt solar panel. Please note - there could be multiple recalls for a specific model RV. We will have a representative reach out within ********************************************************************** repairs.Your generator will have to be serviced by Onan/Cummins. Any price listed excludes sales tax, registration tags, and delivery fees. **** identified that this was necessary with my continued harassingtelephone contacts being made to their office. ****************** has been the middle man is the issue of having to gather information, pass it on from one vendor to another or better known as FINGER POINTING! There is an additional five amp inline fuse in the radio's hookup circuitry near the radio itself. Nobody will build them better. Thanks for the replies. We have taken the coach all over ***** and **** trying to get the issues resolved. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. We believe that **** knew that $1000.00 would in no way cover the labor charges to fix the heating breech and defective flooring. Description. We are also providing the **** commercial vehicle center web address. I HAD 5 **** DEALERS REFUSE BECAUSE DON'T HAVE THE CAPABILITY TO HANDLE MY SMALL RV TO RUN DIAGNOTIC TEST on why the SERVICE ENGINE LIGHT is on! It was amazing! We called Thor and received two emails from customer service rep. ***************** stating that any warranty issues reported to **** while the coach was under warranty would be covered once restrictions were lifted and we could get the coach in. ****** advised that in order to talked to a supervisor, I would need to complete a form over the phone, in which I agreed and she immediately transferred me to ********* **** continue to refused to allow ****************** to speak to supervisor which may have de-escalated the situation, if ****************** could do so. WE are the ones who have been working these past three years, going to great expense and traveling countless miles going from dealership to dealership trying to find someone, anyone to help us. ("goodwill offer") from what they will charge us to do the labor at their factory. Monthly payments are only estimates derived from the RV price with a 96, 180, 204, or 240 month term, 10% to 20% down, 7.49%-9.24% interest APR, and financing terms are based on approved credit for qualified buyers and does not constitute a commitment that financing for a specific rate or term is available. 15,0000miles Specs: Ford E350 . They have it completely gutted to repair it. Your representative ******** will be contacting you to get those additional concerns addressed and reviewed. Does not include Hitch work or accessories. 2023 Manuals 2023 Owners Manual - Class A & C: English 2023 Owners Manual - Class A & C: French 2023 Owners Manual - Class B: English 2023 Owners Manual - Class B: French Class C, 32 feet Thor Motor Coach. 2017 Thor Challenger XE Rear and side cameras and radio not working. Brand: Thor Motor Coach. More than 50 pictures were sent to Thor. RV Wife. We have spent more than three years dealing with these issues. I am waiting for **** to call us back. The radio may well be powered by the house batteries. If these were the only emails ******* is aware of,I can see why he has come to the conclusion of only dealing with the bid for $1,000.00 to do the labor. Prepare lunch on the two burner gas cooktop, or use the convenient convection microwave. Immediately I had power to my Axxera. The radio had been giving us issues from day one Ask an Expert Car Questions RV Questions Don - Mo Lurch, RV Mechanic Satisfied Customers Don - Mo Lurch is online now Related RV Questions I have a 2016 Thor Freedom Elite and my cab radio and backup ", I am rejecting this response because:The ************* location that was given to us, the website above They stated they do not work on RVsWe need a location nearby. Based on what was submitted to Thor, we see no warranty concern. The video is for demonstrative purposes only and is intended to be used in conjunction with reading the written Owner's Manual. They kept our coach for nearly a YEAR, only to have the deal fall through because **** wouldn't pay their labor fees. Diesel and gas-powered chassis options.

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