Please put all off topic and picture posts in the weekly off topic thread that is stickied to the top of the subreddit. This is ideal when you are on a public wireless network and want to securely access your bank account or other sensitive information. Used old AP firmware, adjusted many wireless settings. I'm wondering if it may have been corrupted, if it was reset without a proper shutdown. Return high level health information on status of the setup. The setup is not that complex at all. Failure by design? Did it happen suddenly or over a period of time? But then I need to change the inform address on every new device via ssh to "http://unifi.local:8080/inform. Then I changed the USC with the USW-Switch and now everything works fine Maybe someone else is facing the same problems. HP 1810-24G with VLAN 1 (Default) for all DATA \ AP, VLAN 600 for all Telephony. Please This is a strange one that I believe has been happening for the past two weeks. Pretty soon I'll have only one AP, no features and only one client in an effort to narrow things down to a solution. About a month ago, they started having wireless disconnections on maybe 1 or 2 laptops a day. The following small utilities are bundled with the API: Lists the currently active clients on the networks. Make sure that the Network app is running version 7.1 or higher. Thanks! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Plug the Cloud Key into that and it's job done. And what are the pros and cons vs cloud based? These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. Any suggestions on how to fix this or better troubleshoot the situation? You can also copy the link and open the Wifiman app directly. . Use Git or checkout with SVN using the web URL. Thanks for posting on r/Ubiquiti! This is an unofficial community-led place to discuss all of Ubiquiti's products, such as the EdgeRouter, UniFi, AirFiber, etc. Are you on the latest firmware? (that is what we did - never looked back). In my environment on untagged VLAN 1 as well as my custom management VLAN, you can open a browser and type in unifi and it will resolve and connect to the UniFi controller. I guess Ill wait for a controller upgrade. Does it ever happen at night, so first thing in the morning when people arrive the issue is already present? They help us to know which pages are the most and least popular and see how visitors move around the site. It doesn't matter if the client is an ESP8266, a Sonoff switch, an iPhone or a FireStick TV, clients disconnect then immediately connect after 20 minutes. and when reading about the provisioning part of unifi I felt like this could become complicated. Have controller 6.0.43 running. If the device never contacts the UniFi controller in the first place, then the device isnt able to contact the controller on the untagged VLAN 1. If nothing happens, download GitHub Desktop and try again. I don't claim to be an expert, but here are some thoughts: Shouldn't have anything to do with the switch switch doesn't know or care if a client is 2.4G or 5G. As mentioned, this issue started from couple of months ago and from a week, it has become significant. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. networking The link can only be used by one client device. Sorry, but it's a little tricky with a how-to on this specific topic. Thanks for Everybody's Responses and suggestions while trying to troubleshoot the error. After you double check, you can click apply settings towards the bottom of the page. controller. Hi Team, Beacon is my newest device which was working well for about a month then last night it went sideways. Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) Enabling Teleport is really easy after you have made sure that everything is up-to-date. One user reported that enabling IPv6 on a UDMPro was necessary to have the Teleport feature working in combination with KPN as the cellular phone provider. As for your question, on my internal network I have a full Active Directory configured with a domain name. So the controller lives on a VLAN, but is accessible from the untagged VLAN 1 through an L3 device (UTM). Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) e.g. What channels are you using for each band? To recover from this, you will need either shell or physical access. Any explanation of these steps would be helpful. Reddit and its partners use cookies and similar technologies to provide you with a better experience. We have three UniFi AP AC LR hotspots and they are working fine, but the controller software (5.4.11) says the devices are disconnected. When your networks are routable and can communicate, it won't matter what VLAN they are on, they will be able to communicate with the controller, the important part is to have a DNS entry for "unifi" on the DNS server that services both the untagged VLAN and the destination VLAN you want to move APs and switches to. I have all the units running off PoE injectors (which I'll have a look at today, didn't think about that, thank you..) No VLANS required for this installation. This leads me to believe the issue isn't a client issue, but an AP or Unifi Controller issue. I switched from an AP AC HD to a 6 LR two days ago and the issue is constant for many clients . Can a new 2.4 client join the WiFi while the problem is occurring? If youre not sure, you can runnslookup unifi in a terminal to determine your controllers IP. This is an unofficial community-led place to discuss all of Ubiquiti's products, such as the EdgeRouter, UniFi, AirFiber, etc. Furthermore this way, I also don't need static dns entries or DHCP 43. Or one AP may have the problem at a given time but the other doesn't? When I use inSSIDer to scan they are on two other channels. She might not be wrong. By having "access ports", this allows any device to plug in and have access to network resources, which I did not want. My roborock and IoT appliances cannot connect to my network :-(. UniFi Teleport is a great way to easily set up and make a VPN connection through/to your home network. Does the problem occur on both AP's at the same time? The UAPs block LAN-to-WLAN broadcasts by default. On Wi-Fi its working. All 5GHz clients remain connected with no issues on the same AP's. Powers Off the given port on the Switch identified by the given MAC Address. You can find all the different adoption methods available here: for an option summary. I connected my laptop into the switch via ethernet and browsed over to the Cloud Key admin interface. The one with Channel 11 shows it is using that channel.The one Configured for Channel 1 Give an error: Channel 1 Was configured but Channel 11 is used. Apologies for the late response. Some devices handle this fine and reconnect quickly, while others often don't. Opens a new window. Is there a way i can do that please help. See disconnected clients in Unifi Controller Good afternoon to all! I cant seem to figure out what the big difference is. The only traffic that is allowed to be routed to the untagged provisioning VLAN 1 is traffic destined for the UniFi controller, and only the ports that are required for provisioning. would Randomly disconnect at the same time. Try changing the DTIM from default value to 3 for both 2G & 5G. If you see people spreading misinformation, trying to mislead others, or other inappropriate behavior, please report it! This topic has been locked by an administrator and is no longer open for commenting. Do you have vlans? If you want to create a VPN connection from your Windows device to your home network, then make sure that you read this article. There are two ways to revoke access to the teleport app. fall below the limit. Im facing exactly the same problem with GSM. This is a guide for how to undo that. Tells the controller to create a backup archive that can be downloaded with download_backup() and Copy the link and send it to your mobile device for example. In my case I'm using a Sophos UTM firewall and UniFi switches, but the setup will probably vary from person to person. This really is an interesting issue. What are some of the best ones? The issue looked to be with the switch, and the VLAN configuration, and a setting in the controller for combining 2ghz and 5. So my questions is, why do you then still need vlan1 as well as routing on your firewall between VLAN1 and VLAN2 (or whatever your management vlan is)? Return a list of all known clients, with significant information about each. PoE switch or injectors? Welcome to the Snap! It's been going on since I got the UDMP last month. If a 2.4 radio does what you described, it seems odd. Reduce Complexity & Optimise IT Capabilities. In my case, I make all the subnets routable so that the UniFi controller is available no matter what subnet and/or VLAN your on. However while testing several provisioning scenarios I figured out the following: I put my unifi switch as well as the unifi controller in VLAN2 which is my management network. Welcome to the Snap! UniFi Smart Sensor Review Everything you need to know, Getting Started with PDQ Deploy & Inventory, Automatically assign licenses in Office 365. I had to remove the machine from the domain Before doing that . but can cause the issue of users disconnecting or unable to join the network with the message 'wrong password', even if the . Separate out 2.4 from 5G band wise with SSID. Any ideas. Same boat, all of my Ubiquiti stuff is going up for sale soon, not worth the aggravation. Return statistical data last 24h from endtime. This is what I have done: Turned off all but one AP. For more information, please see our Typically, VLANs are different networks and cannot communicate with each other unless you have a gateway or router, that routes packets and allows the different VLANs to communicate with each other. Good luck and wish you the best. As for how long this issue has been happening, I don't have a clear answer. That is correct (the routing, VLANs, and L3 routing). You need to hear this. My AP-HD handles most of them, with two Nanos (ie different chipsets/firmware) picking up a handful. Additionally, there will be no further updates to Help Center content pertaining to UniFi Video. Turned off all but one SSID, the IoT network with no internet access, or access to any other network segment. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. On the iOS UniFi Network app: Settings>More>Insights>tap whatever is listed at the top-centre of the screen>Known Clients>Filter>timeframe All, type Wireless. I also tried downgrading the AP Lites to 4.0.80. Control Center: Controller-wide settings. Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) Now I am not able to reach it anymore and the only way to get it back running seems to be a hardreset and some experimentation. We're you updating the cloud key? UniFi controller says devices are disconnected but wifi works We have three UniFi AP AC LR hotspots and they are working fine, but the controller software (5.4.11) says the devices are disconnected. Pings are partilly - not consistently - sucessful. This website uses cookies to improve your experience. Under Controller Settings, enter the IP address of your controller and make sure the Override inform host with controller hostname/IP box is checked. I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os.

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unifi disconnect client