Choose from in-depth training tutorials to learn about building great apps or managing Apple devices. Apple is, of course, concerned with how well taken care of its customers are, but I have to say the company also looks out for their employees. Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. click here to select a store and view pay information. 325 reviews from Apple employees about working as a Technical Specialist at Apple. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? This cookie is set by GDPR Cookie Consent plugin. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices using around 14 hours worth of articles and guided exercises. Youre supporting people. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification. This cookie is set by GDPR Cookie Consent plugin. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Apples most important resource, our soul, is our people. Through its Community Education Initiative (CEI), Apple will provide scholarships to cover the cost of the exams for participating students at its CEI partner institutions. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. Average salary for Ontario Power Generation Technical Training Specialist in Strathroy, ON: [salary]. Here are three trends influencing how Apple Technical Specialists work. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Each of those locations employs over 100 people totalling about. Apple is an equal opportunity employer that is committed to inclusion and diversity. We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. Apple Employee Reviews for Technical Specialist Review this company Job Title Technical Specialist 9 reviews Location Australia 9 reviews Ratings by category 3.8 Work-Life Balance 4.1 Pay & Benefits 3.7 Job Security & Advancement 3.7 Management 4.1 Culture Sort by Helpfulness Rating Date Language This provides the opportunity to progress as you grow and develop within a role. Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. This cookie is used for advertising, site analytics, and other operations. Review information and details about the policies, terms, and conditions for Apple training programs. We're committed to being your source for expert career guidance. Youll be our customers human connection to Apple: empathetic, friendly, and real this is more about restoring relationships than repairing technology. Youll grow your career skills, too, because leaders here take an active role in your professional development. Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. The new courses are sequential and build on a user's skills as they progress, with new certification exams available to demonstrate competence at each level with corresponding digital badges. Access your favorite topics in a personalized feed while you're on the go. The calendar has turned to March and Apple is rumored to have at least three product announcements planned between now and the end of April, including a 15-inch MacBook Air, a new Mac Pro tower, and a new iPhone 14 color option. Navigate to our course pages through the links below. Apple's most powerful Mac will finally shift to Apple silicon. The energy on these days rocked my world. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Apple is a drug-free workplace. as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. Apple training delivers everything you need to learn about the technologyonline and on your time. And be amazed by what it does for yours. Take proctored certification exams from your home or office. They will also learn about the software and hardware they will use on a daily basis. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices . Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. Becoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future. When a customer needs assistance, you quickly assess their situation. I can tell you, this is a task that takes hours to do, often taking the store's closing crew two to three hours to accomplish. Salary information comes from 13 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. It was just a few days later when I received my first follow-up call. You may be communicating with customers about technical issues or non-technical issues. By helping Apple maintain strong relationships with customers, you are instrumental to our success. It felt pretty good to be able to help this woman. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. Learn more about your EEO rights as an applicant (Opens in a new window) . The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. Learn more (Opens in a new window) . Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. This interview would be the first of six. Learn more about the E-Verify program (Opens in a new window) . Of course, every employee's experience is different but, we recently spoke with former Apple "specialist". The certification program validates a technician's skills and knowledge to service devices on a per-product basis. The customers can make or break the day which led to many days being . Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . The cookies is used to store the user consent for the cookies in the category "Necessary". Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more. This requires a lot of testing and coordination between different teams within Apple. This includes knowing how to use the tools and equipment they need to complete their work. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. Just fill out the form or call us directly on, By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Regardless of the situation, your communication skills can help you be an effective technician. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great.

Azure Malta Liquidation, How Old Is April Kimble Lovett, Shooting In Monroe, La Today 2021, Grayson Boucher House, Articles A