WebThe Straight Talk My Account App lets you manage most aspects of your wireless service right from your phone. Here you will find answers to our most frequently asked questions! Calling in almost every day for 2 weeks resulted in only frustration at the incompetence of the cust. Be sure to call the store ahead of time to find out when Straight Talk specialists will be on duty. Plans include unlimited talk and text and high-speed data. strict standards for business conduct. The worst phone service ever!!!! Straight Talk uses the AT&T, T-Mobile, Verizon and Sprint networks. Verizon does not work well in this area, hence the AT&T sim card. Original review: Feb. 1, 2023. Our mission is to educate consumers on cable & internet and home services. Anyone can write a Trustpilot review. That's how much they give a . I am beyond sick of straight talk!! The companys Two-Line Unlimited Nationwide coverage is $90 a month, but mobile hotspot data is not included. You will need to perform a separate checkout for the items in your cart. Additional terms and conditions apply. The service was great and I never had an issue that caused any inconveniences. Here are some ways of getting the resolution you want even when Straight Talk's phone-based customer service has let you down: Call back: The truth is that not all customer service representatives have the same personality, level of training or experience. Hopefully I can get them to unlock my sim so I can switch to something else. Phone: If you want to cancel your Straight Talk service quickly, use the phone option. Information may be transmitted with a delay and may not reflect actual balances. There are four 30-day service plans: $30 All You Need Plan with 1,500 nationwide minutes, unlimited nationwide messages, plus 100 megabytes of data. Refill with your credit card right from your device. You will need to perform a separate checkout for the items in your cart. Corporate Advocacy Program: How to repair your business reputation. Walmart is the exclusive retailer of Straight Talk service, although it is possible to purchase Straight Talk service and devices through the company's website or telephone-based customer support. They have one of the most dependable 4G LTE networks in the United States among low cost carriers. I havent had service all day, I paid my phone bill a week ago and I need to know what My phone service isnt working and Ive been put off a dozen times. There are five different plans to choose from that offer different data, speed, coverage and pricing options. He just did want to do it. I AM TELLING EVERYONE WHO WILL LISTEN STAY FAR AWAY FROM TRACFONE, INC. You now have access to Top News articles including Sports, Entertainment, Finance, Health, Lifestyle, Auto, and Electronics. After repeating the address about 4 times, spelling everything, he then said the label would go to my email, again. Visit our Bring Your Own Phone website at http://www.straighttalkbyop.com to check if your phone is compatible with Straight Talk. There isn't a clear warning about this and they won't give you a refund if you buy service that doesn't work for your phone. This is your device's unique identification number. Their website claimed my transaction didn't go through even though my credit card was charged. But they were so QUICK to take the money out of my account. 2023 Trustpilot, Inc. All rights reserved. Is it possible to keep my Straight Talk phone number after canceling? To use this option, simply visit the Straight Talk official website. He then said that a label would be sent to my email, to send the phone (via UPS) to Straight Talk, after they received it they would send a phone back to me. I've been on the phone with them several times and assured it would be activated in a couple of hours, still waiting the following day and have to waste time calling again Ever since they teamed up with Verizon it's been a nightmare. There are 1000's of complaints on Better Business Bureau, Reddit, and many other forums. The latest review Sales/Customer Service was posted on Feb 21, 2023. Check the "Battery Use" screen to review features or functions that have been consuming your battery. Tip for resolving issues: Before trying again to resolve your issue via phone-based customer service, live chat, or social media platforms, jot down some notes about your problem, your experience trying to resolve it and what you'd like to happen next. WebStraight Talk is a cell service provider that offers no contract plans for talk, text and data. Terms & conditions, Privacy Central It's the most convenient way to manage your service. It offers a wide variety of smartphones and allows users to activate service on their current phones. As with Live Chat, you'll have the advantage of being able to keep a record of your interactions with your customer service representative. He'd done the rehab thing twice and been heavily involved in the 12-step recovering Well, victory Monday was fun while it lasted Cleveland Browns fans. The next best way to talk to their customer support team , according to other Straight Talk customers, is by calling their 877-430-2355 phone number for their Member Services department. Verification can help ensure real people write reviews about real companies. After connecting with a customer service rep from Straight Talk, youll be required to provide information about your account. Hopefully, that will prove to be a better choice as I run a store and absolutely have to have reliable service. Abundance Media Group AMG Abundance Media Group is a fraud and corrupt agency. Please fill out the form below and we will be in touch with you ASAP. Just a Philippine call center that is undertrained and could care less to do their job. It's a scam. WebStraight Talk is a brand of wireless phone service in the United States and the Caribbean. Press 1 then 1 then 5 then 2 then 5 then 2 then 3 then 0# each time it asks for a phone number. I highly recommend straight talk as yo Straight Talk is a cellphone service provider that offers fixed and unlimited monthly plans. Typical issues include long wait times, customer service representatives who are unable or unwilling to offer solutions to typical user problems and language barriers. When I went to renew my service a couple days ago I completely lost service afterwards, havent had service since. Never had any other carrier! You have quick access to the information you need from the fly out Menu on the top left. This is Straight Talk's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Straight Talk agent. It's now been a day and half. You'll get all the information you need right on your phone! Check your balance, refill or manage plans and phones with our. The $10 Global Calling Card must be combined with another Straight Talk Service Plan. I am very angry. Unfortunately, not everyone can resolve issues by talking with Straight Talk's customer service representatives over the phone. I spent HOURS on the phone with customer service getting the same answer every time. RATES EXCLUDE INTERNET SERVICE. I am going to be switching to AT&T prepaid. Call Straight Talk customer service faster with GetHuman 800-876-5753 Customer service Current Wait: 25 mins (14m avg) Free: Skip Waiting on Hold Hours: Mon-Sun: 8am-12am EST; best time to call: 8:15am Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! By having this information in front of you during a chat or call, you may be better able to communicate your situation and achieve your desired outcome. Please keep sharing your experiences so we can continue to improve this free resource. Besides calling, the next favorite option for customers looking for help is via Live Chat for Customer Service. Your transfer of a Phone Number from your current wireless carrier to a New Straight Talk may take up to 7 days and in the case of landline numbers, transfers may take up to 30 days. I paid my bill *days ago and it still hasn't been added to my account and now my phone phone number ********** added refill service yesterday and phone is still not working. If you think this information is inaccurate or know of other ways to contact Straight Talk please let us know so we can share with other customers. So even if you wanted to keep your phone number it's impossible until THEY update their system. I want to keep the phone just someone lying to me like that is crazy. The last lady said they are having trouble with phones activating/reactivating (shouldn't even have to be reactivated bc I bought the minutes before my service ran out.) 30 minutes to sync email to your phone. Enter your personal details including; your Straight Talk phone number, your phone's serial number, and the last four digits of your phone's serial number. The first rep. this morning said he'd call me back on my cell right off. I would not go through this company again for all of king midas' silver. At 2G Speeds, the functionality of some data applications, such as streaming audio or video may be affected. If there is one thing we love about Straight Talk, it is the fact that they have made it easy for users to sign up and cancel their services. The customer service hold times are so long even after holding for almost 2hours the representative somehow hangs up again only to call back and the phone does the exact same thing the previous representative did after I explained the situation yet again this has become a routine thing with straight talk not to mention the service is becoming horrible calls dropping no service the list goes on!!! Learn More MEDIA CONTACT If you are a member of the media, please contact: [emailprotected] 2023 TRACFONE. It may also be a good "last-ditch" effort before escalating your complaint to a consumer protection agency. FACEBOOK SUPPORT Everyone is on Facebook, and so are we. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Its slower data speeds may not work for people who use their phones for streaming. Apparently I am not the only one with issues. Send a letter: It is also possible to write and send a letter to Straight Talk. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. I've had problems with customers service every time I've had a issue with my service. Wi-Fi: Use a secure Wi-Fi connection to stream music, video, and other data heavy content. I didnt know it was on auto pa Payed my bill and now I can't make or receive calls. After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So I'm out money with no phone or service and thus far no solution offered. Call Directly SIGN UP and get promotional emails Self-service tools available 24/7 Check your balance, refill or manage plans and phones with our 611611 text feature. There wasn't one person that I spoke with that even cared. He hung up. By account information, we mean phone numbers, account numbers, login details, and more. Live chat also provides you with a record of your conversation, something that can be useful if you have to escalate your concerns. Well start sending you the news you need delivered straight to you. Please go to www.straighttalk.com/Activate and select the radio button option "Activate my phone with a new number or Reactivate with an existing or new number". I have never experienced worse customer service in my entire life. International long distance service is available to select destinations only, which are subject to change at any time. Even when they trouble shoot my son's phone he still can't do anything. The phone is not within the Straight Talk Service Area Map . WebCustomer Service Chat Access Reward Information Download it now! Whatever the case, always speak to a Straight Talk customer service rep to know if youre entitled to a refund or not. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. Cleveland Ohio, XUC pro wrestling Xtreme underground club Xuc wrestling is a sham Dartmouth Ma, Paradise Property Management Ventura Illegal eviction my account being hacked, PPM will not investigate how it happened Ventura California, Kei Kullberg Quintessential Mortgage Group bait and switch you into promising you a low-rate Mortgage Scammer White Plains New York, TAHINI GODDESS Sally schimko Sexyveggies Tahini Goddess inulin Goddess Prebiotic white labeling of non-licensed food supplement. Very frustrating since Im having to borrow someones phone. service. > Change Credit Card or Checking Account. At this point youve probably tried calling Straight Talk Wirelesss customer service. You will need to perform a separate checkout for the items in your cart. If you need more data, you can purchase a 2 GB data add-on option for $10. Please select which option you would like to keep: You are going to logout in {{logouttime}} minutes. If the problem continues and you still receive a recorded message, call our Customer Care Center at 1-877-430-CELL (2355) from a phone other than your Straight Talk phone and the representative will assist you in correcting the situation. So I'm out money with no phone or service and thus far no solution offered. This number worked fantastically, and I got all I needed accomplished! They also have a rewards program so you can earn points to get free monthly plans. With Android 4.0 and later versions, you can set a mobile data limit reminder. Straight Talk does not own their own cellular towers. Have an idea for Straight Talk? I had straight talk for years. This helps your unused balance roll over to the next service cycle. Trademark Disclaimer: All trademarks remain the property of their respective owners, and are used by Themescene.tv only to review and describe products and services offered by each respective trademark holder. Straight Talk has continued to offer quality services since launching a few years ago. OUR GOAL IS FOR OUR CUSTOMERS TO ALWAYS HAVE THE BEST MOBILE EXPERIENCE POSSIBLE. AUTO UPDATES: Turn off auto updates on your apps or change your settings to update over Wi-Fi only. I accidentally threw my sim card away when switching to Visible. People do change cards. I got the box and a 1 month data card. My phone service is not working. @PBQB523 Focusing on our quality of customer service is our priority. I am very upset that they would not honor the warranty that the phone was supposed to have. Finally switching. Tim was only in his late 20s, but just didn't care anymore. Alternatively, the rep informed me, I could provide numbers I had called on the phone during the two months before I purchased it. Corporate Advocacy Business Remediation and Customer Satisfaction Program. Click below for our Contact Information and hours of operation! Please refer to our privacy policy. Yes, as long as Straight Talk provides service in that zip code. After requesting the customer service team at Straight Talk to cancel your service, your request will take 24 to 48 hours to be approved. then don't hesitate to contact us, Home / Guide / [Answered] How to Cancel Straight Talk Service Guide. Now they won't let me return the data plan and accused me of not checking if my area was covered before buying. Access the Wifi Optimizer to help reduce data usage. Still hasn't. Once there, you can enter your mobile number to check your Service End Date. WebTo Activate your new Straight Talk phone online, you simply need to go to www.straighttalk.com/Activate. Get rewarded with Free Service at Straight Talk Rewards. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. We though we'd save money with Straight Talk. I bought a service plan before my service cut off. F this company. Themescene.tv is NOT an internet, cable TV, Satellite or phone provider. 2023 TracFone Wireless, Inc. 9700 NW 112th Avenue, Miami, FL 33178. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, minutes used and other factors. Other terms and conditions apply. I will be looking for another pre pay service with hopefully much better customer service! To port in your existing telephone number to your Straight Talk phone, the number you are porting must be active with your current service provider. Unlimited calling and other services for BasicTalk are based on normal residential, personal, non-commercial use. Learn More MEDIA CONTACT If you are a member of the media, please contact: [emailprotected] Find out how we combat fake reviews. Straight Talk customer care can address many of the most common customer service issues experienced by wireless service users. Check running services and close unnecessary applications. How Do I Activate My Straight Talk Phone? I resisted but they insisted they needed the info and there would be no problem. **Each account is allowed to dial up to 15 unique international telephone numbers during a 30-day plan cycle, which resets each time a new plan is redeemed. I was forced to accept the free Verizon sim. If you must I caution you against any long term contracts as if something goes wrong you will not get your money back. We value your privacy. Depending on location, powered by 5G or 4G If you arent satisfied with Straight Talks service quality, you might want to cancel your subscription and switch to a new carrier that delivers the quality youre looking for. To create the accounts: IMPORTANT: Corporate email account set-up questions/issues (domain, etc) will need to be handled between you and the company you work for. How do I cancel my Straight Talk service? Many consumers have expressed frustration with Straight Talk's phone-based customer service. Conveniently this happens while Im broke down in the middle of road. For more information about reviews on ConsumerAffairs.com please visit our We recommend that a Gmail account be created, if they don?t have one already, in order to take full advantage of what Android offers. Asked for a supervisor and was told they don't transfer calls. TRACK USAGE: You may download a Data Usage app such as My Data Manager. While the company offers a wide range of phone plans to meet users needs, there comes a time when youre no longer interested in their service and want to cancel. They might even offer some discounts or incentives to keep you with them. Shop for phones, devices, accessories or bring your own device, Enroll in auto-refill or refill your service now. Never called . Enjoy reading our tips and recommendations. I have been with Straight Talk Wireless for 3 years now. Calls must originate from the US, or Puerto Rico. If you need to see tips for WiFi connectivity, click here. Customers can choose a month-to-month option or save money by opting for a three-, six-, or 12-month data plan. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Unfortunately, they've lost our business going forward. And you can click here if you want to compare all the contact information we've gathered for Straight Talk. You will need to enter a Service Card PIN or buy a Service Plan to reactivate your phone. Activate HOME PHONE Activate OTHER DEVICES HOME INTERNET ROUTER ACTIVATE REMOTE ALERT Activate MOBILE HOTSPOT Activate Self-Service Tools Available 24/7 Check your balance, refill or manage plans and phones with our 611611 text feature. Sometimes, they might try to convince you to remain with them. When using this App, standard data rates may apply. We've come across 5 numbers locally that we can't call. Straight Talk users call the company's customer service department for a range of reasons, including: Straight Talk offers toll-free customer service numbers, though there are different numbers depending on the type of service or device a customer uses: Hotspot, home phone, cell phone and "bring-your-own device" plan users each have a different number to call. I am a prospective customer of Straight Talk. In my experience and for my needs Straight Talk worked very well for me. Before we show you how to cancel your Straight Talk service, it is crucial to go over why you might want to cancel it, especially considering the quality of their service delivery. It offers the best smartphones on the market, some of which are sold at significantly discounted rates. Message and data rates may apply. Still no service. While this is a slow method of achieving a resolution, it is an option for those who prefer to communicate this way. Alarms, TTY and other systems may not be compatible. It is affordable and I like that I could bring my own phone. I am now in the process of changing carriers because of how horrible they are and continue to be. So if thats what you want, feel free to explore it. Call (888) 442-5102 to request an unlock. There are no hidden fees with Straight Talk, and there is no cost to activate your plan. When I got home to do the setup it said I had no service at my address. Please wait an additional 24 hours and try the test call again. Why Ripoff Report will not release author information! We've created these shortcuts and apps to try to help customers like you (and ourselves!)