However, many times the airline shown on your ticket is not the airline you booked your ticket with, or your ticket may have had multiple airlines. Please check your airline's policy. Before traveling, make sure you check what is required by way of visas, testing or transit requirements for each country you'll be traveling through. When booking accommodation you will receive a reference number and a booking confirmation email from StudentUniverse on behalf of the accommodation provider. Have I signed up before? If you arrive late for a flight according to the airline's check-in requirements, or miss a flight, for ANY reason you will lose the total value of your ticket. Telephone calls to or from any of our consultants may be recorded for training purposes. We understand a lot of events have been cancelled due to concerns over COVID-19. If you do not wish to cancel online we can help you faster if you provide as much information as possible when you reach out to us please provide the following information: Please dont! Additional taxes and surcharges that cannot be pre-collected may be charged locally by car rental agencies, hotels or other suppliers. Student hotels & hostels In each case above, a service will be deemed to have been provided to you with reasonable skill and care if it complies with the locally enforced regulations of the country in which it is performed, or, in the absence of locally enforced regulations, if the service is delivered in a reasonable manner given locally accepted standards and practices. Ticket holders must have current student or faculty identification and/or proof of age with them when traveling. The credit will be for the remaining amount of your ticket. Some products and benefits are restricted to enrolled students and faculty members at accredited colleges or universities and youth 16-25 years old only, others are not, please see https://www.studentuniverse.com/about-us/booking-terms-conditions. Travel documents may be subject to certain conditions and/or restrictions such as, but not limited to, being nonrefundable, non-date-changeable, and subject to cancellation and/or amendment fees. When emailing us, make sure you include the invoice numbers of everyone in your party. Most airline tickets do allow changes for a fee, plus any difference in fare. Tuition and Fees Refund Policy. Refund Policy. Please note that most cancellation fees range from $200 to $450 depending on the ticket and that Basic Economy tickets or flights that have already been partially flown are never refundable. StudentUniverse: Reviews, Complaints, Customer Claims | ComplaintsBoard Sometimes we and/or our partners are able to offer promotion codes that will give you an even better deal on your flight. Coronavirus FAQ | StudentUniverse The student will receive said student discount only upon arrival and only if a valid Student Identity Card is presented to the hotel. Such terms and conditions may be disclosed by use of hypertext links. StudentUniverse is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. For all online air bookings, full payment is required at the time of purchase. You may cancel your travel arrangements at any time, however please note that certain travel arrangements may be non-refundable. All prices are subject to availability and can be withdrawn or varied without notice. Please confirm which airline your credit is with by visiting My Wallet. One-way fares to non-US destinations can require special visas. Please note that this does not mean that your order has been accepted. They may change due to air traffic control restrictions, weather conditions or operational requirements. You can contact our customer support line 24hrs a day, 7 days a week from wherever you are in the world: +44203 056 7993 if you booked through a consultant; or. Expires shortly ERE Show Coupon Code in Student Universe coupons $30 OFF COUPON CODE Up to $30 Off With Code Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part). It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities (including, in certain cases, visas for transit points). You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). When you buy an ATOL protected flight or flight inclusive travel through us you will receive an ATOL Certificate. Many airlines are offering to waive change fees for flights booked in the next few . If your query is not urgent, please expect a delay in receiving a response. Airlines have been updating their policies regularly as the situation is changing. For more information about financial protection and the ATOL Certificate go to atol.org.uk/ATOLCertificate. All terms & conditions of fares we advertise are noted at the bottom of the ad and should assist you in finding the price you're looking for. You therefore agree not to look to StudentUniverse and/or its affiliates, parent company, employees, shareholders, subsidiaries, officers, directors, successors, agents, and assigns with respect to any act or omission of such providers. Coronavirus FAQ | StudentUniverse For any excursion or other tour that you book while on travel arranged by us, your contract will be with the operator of the excursion or tour and not with us and your legal rights in connection with such excursion or tour will be against that operator. We know, its very confusing! Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. Individual countriesor even airlineshave the ability to require vaccinations from would-be travelers. The merchant should process the refund through the same technology used to make the original sale. We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside the UK. In short: better safe than sorry, you should get a COVID test before you travel somewhere by plane. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. If you are actually not allowed to enter a country because of a travel restriction, you may be eligible for a refund, depending on your airlines policy. Most of our deals are available to be purchased online. Terms of Use | StudentUniverse Many of the flights and flight-inclusive travel arrangements we arrange on your behalf are financially protected by the ATOL scheme. Check airline policy for official rules and know that you can always ask the airlines for a request to change the route. Amendment and cancellation policies differ per hotel. StudentUniverse is committed to protecting the privacy and confidentiality of your personal information. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. We bring to your attention the existence of a 'Community List', which contains details of air carriers that are subject to an operating ban within the EU. Please contact us as soon as possible if you do not intend to check in for a confirmed reservation in these circumstances. You are responsible to the accommodation provider for payment of the remaining owed balance, together with any charges for additional services subsequently contracted and, where applicable, any service charges or tax. No representation or description of the protection made by StudentUniverse to you constitutes a binding assurance or promise about the protection, and you agree not to rely upon any such representation. Give us a call back when you're ready to rebook. So call once, get in line and hang tight! Please confirm which airline your credit is with by visiting My Wallet. Log in (or join) to see if you are eligible. Some countries require insecticide spraying of aircraft prior to a flight or while you are on the aircraft. The US government keeps a list of travel requirements for all countries at http://travel.state.gov. You must comply with local government regulations. Travel insurance is also recommended by the Foreign and Commonwealth Office. A contract on the terms set out in these Booking Conditions will exist as soon as we issue a confirmation email to you. If you have a flight booked for later in the year, your flight may or may not be eligible for a refund, depending on the airline. Along with helping students with special offers and discounts, the StudentUniverse holds the right to check and verify a student's identity. In securing the reservation with your credit card details, you confirm that you and all travelers are over the age of eighteen (18) and that you are solely responsible for the remainder of the payment to the accommodation provider upon arrival. StudentUniverse has negotiated with more than 220 airlines from Air Canada to WestJet to American Airlines and more. If you would like us to petition to the airline for a special request, we will advocate on your behalf. Yes! Although we specialize in student and youth discounts, most of our promo codes apply for all ages. We do not accept any liability or costs incurred that may result from these changes, other than in accordance with the Package Travel Regulations. It is your responsibility to collect all travel documents from us prior to travel and to observe all airline check-in times and requirements (many airlines allow you to check-in online within certain timeframes). You should save and/or print a copy of these Booking Conditions at the time the booking is placed. But ATOL protection does not apply to all holiday and travel services on StudentUniverse.co.uk. Become a FREE member to access our exclusive student travel discounts. This use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by StudentUniverse in any way. Yes, and this depends on the airline's policy. In some cases, failure to present required vaccination documentation (e.g. We accept most major debit and credit cards. Payment by you at the time of placing an order does not automatically mean your booking is confirmed. When booking with one of our consultants, please let them know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. Beginning October 1, 2021, if you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. Airlines can deny boarding without the proper identification. Reviews. All refunds will be delayed until the situation stabilises. You will need to input your traveling companions' details before entering your credit card information. Regardless of the situation, we have to stick to airline policy. The booking confirmation email or reference number must be given to the accommodation provider at check-in. Please contact us by phone if you are having technical difficulties on our site. If your search has some of these special fares available it will be messaged in the search results. Our liability will in all cases be limited in accordance with and/or in an identical manner to: (a) the terms and conditions of the travel service providers that provide your travel arrangements (which, by making a booking with us, you acknowledge form part of these Booking Conditions) - and (b) relevant international conventions, including the Carriage by Air Conventions (within the meaning given in section 1(5) of the Carriage by Air Act 1961), the Athens Convention of 1974 on the Carriage of Passengers and their Luggage by Sea and the Convention of 1980 concerning International Carriage by Rail. If a student does cancel prior to the start of university classes, 100% of tuition and fees will be refunded.. Withdrawal or cancellation occurs on the calendar day that the . StudentUniverse assumes no liability for the acts of the service provider in refusing service. Never miss a flight (deal) again We exercise care in the selection of reputable travel service providers but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. Any booking you make will be with the relevant travel service provider and not StudentUniverse. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. https://travel.state.gov/content/travel.html, www.libertytravel.com/flights/baggage-fees.jsp, https://www.studentuniverse.com/about-us/privacy-notice. payment or sold at an inclusive or total price: (a) transport (b) Your rights under your contract for travel arrangements will depend on the type of travel arrangement you book with us, which will be either a booking for package travel or for one or more individual travel services. To view and book these flights you must be logged in and a confirmed member of StudentUniverse. Your help in finding any issue that our QA team missed would be greatly appreciated (and is usually rewarded). Make sure there are enough seats remaining for your party and let everyone go through the checkout process. All rights reserved. Travel documents may be subject to certain conditions and restrictions including being non-refundable, non-date-changeable and subject to cancellation and amendment fees. If you don't see a credit that you think should be there, give us a call. If you look up reviews of tripmate, you will see 1 star across the board. How do I book seat assignments and meal requests? Some countries have reopened borders to international travelers, with guidelines or restrictions. Heres some answers to the top questions we are getting and information to help us help you faster. There are a few exceptions that must be booked on the phone with our agents. It was officially launched in 2000 and remains a privately-held company. Most airlines are not offering full refunds at this point, except in very specific circumstances. Refund Policy. Upon confirmation, any arbitral award may be enforced in any court of competent jurisdiction. period of more than twenty-four hours or include overnight accommodation. We know, its very confusing! Please check that your passport is valid for 6 months or longer than your intended travel time. 5 months later I am still trying to get my $900 back from this scam. A credit or debit card must be used to confirm any booking. StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges that the airline may impose for this reason, nor the full loss of value in your ticket. The lead-named traveller must provide written notification. If the credit card information is passed through to the travel services provider and you seek to charge back your payment from the provider, you agree to indemnify StudentUniverse against this chargeback from the provider, including without limitation any air debit memos charged to StudentUniverse. We may check your student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. These terms were last updated on 17 September 2018. If you book other travel arrangements, such as accommodation only, this protection doesnt apply. Forced overnight stays for any reason, including changes of itinerary, are not the responsibility of StudentUniverse. The prices of these tours are based on rates in effect (including foreign exchange rates) at the time of printing and are subject to change without notice. We encourage you to review the privacy notices of any third party service provider whose services we arrange on your behalf. All travellers must have a valid passport for any international travel and many countries require at least six months validity from the date of return. The data will be collected when you check-in (either online or at the airport) or, in some circumstances, will be required when you make your booking. When you book with us we will look after you until you arrive home safely from your travels. To ensure you are seated next to each other you can either contact us via email or chat with an agent. We attempt to present the best airfare available in the market, but sometimes (unfortunately) we don't win. You may see the name StudentUniverse affixed to motor vehicles, on signs around the hotel or elsewhere. We cannot guarantee that the travel service provider will credit you with point for your booking. Studentuniverse Reviews | Read Customer Service Reviews of We thought so! We really cant speak to any insurance questions. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? If your ticket was totally unused, itll be for the full amount of the original ticket. Further information on the Code and ABTAs assistance in resolving disputes can be found at abta.com. Issuing Refunds to Credit and Debit Cards - Stanford University You must contact your airline directly and or visit its website for specific information regarding these guidelines and/or any additional fees. +1 617 321 3281 if you booked online through our website. On the booking of any accommodation you will receive a reference number and a booking confirmation email from hotelinfo@studentuniverse.com. Please note, if you cancelled your reservation prior to the airline canceling your flight, you may no be longer eligible to request a refund as you were the one to opt for cancellation. Airlines have specific guidelines for minors traveling without an adult (Unaccompanied Minors). All airline tickets must be issued in the name of the passport/photo identity holder. StudentUniverse: Cheap Student Flights, Hotels & Travel Deals Sign up for sale alerts, email-only discounts, travel inspiration and more. The name on the credit card can be different than the name of the traveler. Without this, you can be denied boarding. When changing travel arrangements we may have to rebook you to current fares and rates, which may result in an increase in the cost of your arrangements, in addition to our administration charge and the travel service providers change fees. Any amounts you receive from travel service providers or travel insurance will be deducted from any sum paid to you as compensation by us. Can I Trust StudentUniverse? [2023 Reviews] Pros, Cons, Bottom Line For countries allowing international visitors, the vast majority are requiring a Covid test (taken within a few days before your trip) to travel. Yes, same airline. By agreeing to these Terms, you expressly acknowledge your acceptance of these conditions (i.e. The relevant travel service provider, and not StudentUniverse, will be responsible to you for the provision of the relevant travel service. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Anyone can book with us, just not everyone will be able to get access to special discount student fares. Many of the flights and flight-inclusive holidays on StudentUniverse.co.uk are financially protected by the ATOL scheme (under Flight Centre (UK) Limiteds ATOL number 4267). All departure and arrival times on your flight ticket are provided by the airline and are estimates only. In accordance with the Package Travel Regulations, if we have arranged a package for you and the travel arrangements are not performed with reasonable skill and care we will make good those arrangements or pay you appropriate compensation if this has affected the enjoyment of your trip. There are additional requirements if the child is travelling with only one parent, with neither biological parent, or unaccompanied. To make a booking, click "Buy Now" and follow the prompts that appear on-screen. If you do not obtain the necessary travel documents, you will be denied boarding and lose the full value of your ticket. Where we disclose your personal information to a third party overseas recipient, you agree that the recipient may be located in a country with laws that do not protect personal information as stringently as those of the UK. Youll be able to use it on StudentUniverse, for flights operated by that airline. Travel documents include airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Some countries also require a machine-readable passport and/or unstamped available pages. Currently, there are no nationwide testing requirements for domestic travel, but each state may set their own requirements. If we have arranged a package for you and you are prevented from taking your travel arrangements you may make a request to transfer those arrangements to another individual. In certain circumstances we or a travel service provider may be required to cancel your travel arrangements (for example, if the minimum number of travellers required for a tour or excursion is not reached or for reasons of force majeure, pandemic or epidemic illness or if you fail to pay the final balance by the due date). If you are paying by this method you will need to request account details from your consultant and make the payment at least three business days prior to the actual due date. StudentUniverse is not an insurance company. Federal law requires that we refer you to the Department of Transport disinfection website at http://airconsumer.dot.gov/spray.htm. In short, we can offer you whatever your ticket is eligible for, please trust that we are working hard to offer you the BEST option we can find for your ticket! Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your flight departure time by less than 12 hours, changes to aircraft type and change of accommodation to a comparable or higher standard. StudentUniverse: Cheap Student Flights Bottom Line. However, ***** policy allows rescheduling of your flights until September 2023. StudentUniverse is an online booking leader for students and young adults under 26 looking to make travel arrangements on a budget. StudentUniverse does not own, operate, manage or control these independent suppliers of services and is not liable for their acts or omissions. Student universe uses tripmate for their insurance policies and they're a complete scam. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Terms of Use | StudentUniverse Yes! For all passport holders, our consultants can obtain specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). Your travel credit is associated with your original booking. Additionally, a small number of itineraries do need to be booked via an agent. You will need to input your traveling companions' details before entering your credit card information. If this is not the case, you must let us know. If you wish to cancel your flight ticket, you must contact us by phone in advance of your flight boarding. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. All such means will be deemed sufficient to bind the parties to the terms and conditions of this Agreement. Studentuniverse Refund Policy Coupon Code can be found at this link. Most airlines have issued one free change and you may be eligible to cancel for future credit. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. In the event of schedule changes, failure to reconfirm any sector of your itinerary may result in you needing to purchase a new flight. Some fares are for verified students, teaching faculty, and youth aged 16-25 years old only. If you cancel within 24 hours for bookings greater than 7 days in advance, some airlines allow free cancellations. In addition, StudentUniverse has its own cancellation policies and rules to which you also agree: Cancellation received 60 days or more before departure of first product to depart in relevant booking: Deposit to be held. Coronavirus FAQ | StudentUniverse Travel documents, including, without limitation, airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) are used to confirm an arrangement with a service provider. You will be asked to sign up or log in. Booking Conditions - StudentUniverse Most airline tickets do allow changes for a fee, plus any difference in fare. These policies and rules are binding on you, so be sure to review them before purchase. I have questions about baggage. There are also plenty of travel deals available to all young people (18-25 year-olds). The Community List is available for inspection at ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. Refund Policy. Its important you read your airlines policies for any restrictions as we are bound to each airlines policy. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Please note that some airlines may refuse such requests and treat the transfer as a cancellation and rebooking. Please see the chart below to see if your flight is eligible for these rewards. If you already flew the outbound portion of the flight, the credit will be for about half, or the amount of the return portion of the flight. If you cant answer your phone anytime, it may be better to DM us so that you wont miss our messaging back (please note, we still may not be able to respond right away). Airlines may deny boarding without the proper identification. All the perks guests get, plus: Unlock member-exclusive hidden fares and hotel deals. Due to the large volume of requests, our teams are currently prioritizing customers whose travel is scheduled within the next 72 hours. We will confirm the correct price with you at the time of payment. It is your responsibility to ensure you have the proper visas/documents.

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